bloody cell phone companies
are all cell phone companies evil? yes. do all cell phone companies have terrible customer service? probably.
cell phone companies drive me nuts! i was at the Surrey SFU campus grand opening on the weekend and bell mobility had a booth there. they were doing the promotion for a "back to school" plan which if you check out the flyer - saids "$20/month including weekend and evenings". Then the plan goes on to list the features that's part of the plan = 200 local anytime minutes, unlimited evenings and weekends, free message centre, free call display, free mobile browser, free call waiting, call forwarding, conference calling & detail billing...
I talk to the guy in the store and he saids I need to call an agent at the bell service centre.
so this is what i've learned. when it saids "unlimited evenings & weekends", it means that the unlimited evenings is free but the weekends you have to pay for. You can't get the evenings without the weekends so it's actually not free.
The agent at the bell call centre also informs me that "offer and priceing are subject to change/cancellation without notice. products are not exactly as show. Bell Mobility does not accept liability for typographical or pictorial error."
so it seems that the flyer is a "typographical error" and Bell does not take responsibility for it.
so are all cell phone companies evil? yes.
posted by hikui @ 11:19 AM
1 Comments:
at least there are things like evening and weekend plans =P
I got a mobile phone with absolutely no idea how much it was going to cost me... of 7 level plans and countless add on options...
i chose a relatively cheap plan, but my bill was still 75$ ~____~
and according to my cell phone log, in 3 months i've only made 8 calls (you only pay for outgoing calls here =P)
so, on the bright side,
mobile phones in canada are still relatively cheap, and have plans where you won't have to worry about how much time you're using up...
but...
can bell really absolve themselves of liability like that?
at the very least, they should not be promoting their products and services under false pretences or false advert.
Wouldn't most companies pull the advert/promotions and rerelease something without "typographical errors" unless it's all just strategy?
so what's the reasonable course of action in cases like this?
1.) don't use their products and services?
2.) file a complaint with the Better Business Bureau?
?
any other options?
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